Payment Security Policy

1. Secure Payment Processing

Petprimavest uses Stripe as our secure, PCI-DSS compliant payment processor for all transactions completed through this website.

Customers are not required to create or sign in to a Stripe account in order to complete a purchase. Payment can be made directly and securely during checkout.

Data Security: Petprimavest does not process, capture, or store complete credit card numbers on our internal servers. All sensitive payment data is encrypted and transmitted directly to Stripe.

Billing Descriptor: To help you easily recognize your purchase, the charge on your eligible bank or card statement will appear clearly as: Petprimavest. The business information displayed on this website is maintained consistently with the legal entity associated with our secure payment processing account.

2. Accepted Payment Methods

Depending on availability at checkout, customers may securely pay using:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported electronic wallet payment methods displayed during checkout.

Available payment methods may vary according to the customer’s device, location, or card issuer.

3. Transaction Review and Fraud Prevention

Payments submitted through the website are processed by Stripe. To protect our customers from unauthorized transactions, our checkout supports advanced security measures, including 3D Secure authentication where required by your bank.

As part of its secure payment processing activities, Stripe may perform transaction risk assessments and monitor payment activity to help identify unusual transactions and support compliance with applicable regulatory requirements. Additional verification may occasionally be requested by your card issuer before a transaction is fully completed.

4. Protection of Personal Information

Petprimavest is committed to handling personal information in accordance with applicable data protection requirements in Singapore and, where applicable, European data protection legislation (GDPR).

Information relating to payment transactions is processed exclusively for purposes connected with payment processing, our Direct-to-Consumer (DTC) order administration, and compliance with applicable legal obligations. Further information regarding the strict handling of your personal information is available in our Privacy Policy.

5. Cookies and Consent

Our website uses cookies and similar technologies to ensure a secure checkout experience. Non-essential cookies are used only after a visitor has provided consent by selecting the “Accept” option displayed in the website’s cookie banner. Customers may review further information regarding cookies in our Privacy Policy.

6. Customer Assistance and Dispute Resolution

We are dedicated to providing a transparent and reliable shopping experience. If you have any questions relating to payments, or if you do not recognize a charge on your statement, we strongly encourage you to contact our customer support team immediately before initiating a dispute or chargeback with your bank. We can quickly provide order details or resolve payment issues directly.

Enquiries are actively monitored and normally answered within 24–48 hours.

7. Contact Information

Brand: Petprimavest

Company: MONSTERPET PTE. LTD.

Registration Number: 202234686K

Registered Address:

1A Eunos Crescent, #01-2479

Singapore 401001

Warehouse Address:

1A Eunos Crescent, #01-2479

Singapore 401001

Telephone: +65 62501368

Email: clothing@petprimavest.com