Privacy Policy

1. Introduction

This Privacy Policy explains how Petprimavest, operated by MONSTERPET PTE. LTD., collects, uses, stores, and discloses personal information when you visit or make a purchase through www.petprimavest.com.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European customers, MONSTERPET PTE. LTD. acts as the Data Controller. By using this website, you acknowledge that your personal information will be processed securely and in accordance with this Privacy Policy.

2. Information We Collect

Depending on your interaction with our website, we may collect the following information necessary to fulfill your orders and improve our service:

Full name;

Billing and delivery address;

Email address and telephone number;

Order details and purchase history;

Communications sent to our customer support team;

Device information, browser type, IP address, and website usage information collected through cookies.

Payment Security: We do not receive, process, or store complete payment card numbers on our internal systems. All transactions are securely encrypted.

3. How We Use Your Information

As a Direct-to-Consumer (DTC) brand, we process your information to manage our own supply chain and fulfill your orders directly from our Singapore facility. Personal information is processed for the following purposes:

Processing and fulfilling orders;

Communicating regarding order updates, dispatch tracking, and customer enquiries;

Processing refunds where applicable;

Complying with legal, tax, and regulatory obligations;

Detecting, investigating, and preventing fraudulent activity;

Improving the operation and performance of our website.

Personal information is processed only where there is an appropriate legal basis (such as contractual necessity, legal obligation, or legitimate interest) under applicable data protection legislation.

4. Payment Processing

Payments made through this website are processed securely by Stripe, a PCI-DSS compliant third-party payment processor.

When a payment is submitted, the transaction information is transmitted directly to Stripe via encrypted channels. Payment information is managed strictly in accordance with Stripe’s own privacy practices and stringent legal requirements. Petprimavest holds no complete payment card details and maintains no control over Stripe’s independent data processing.

5. Cookies and Consent

Our website uses cookies and similar technologies to support essential website functionality, analyze usage, and improve your shopping experience. For our European customers, non-essential cookies are only deployed following your consent. You may manage or withdraw your cookie preferences at any time through your browser settings.

6. Sharing Personal Information

Petprimavest does not sell your personal data. Personal information is shared only where necessary with carefully selected service providers involved in operating our website and fulfilling your orders, including:

Payment processing providers (e.g., Stripe);

Recognized international delivery and courier services;

Website hosting and IT infrastructure providers.

These service providers are contractually obligated to protect your data. Information may also be disclosed if legally required by court order or lawful request from a competent public authority.

7. International Data Processing

Petprimavest operates from Singapore. Therefore, personal information collected from customers in Europe will be transferred to and processed in Singapore. We ensure that such international transfers are conducted securely and are protected by appropriate safeguards in accordance with the GDPR and other relevant data protection laws.

8. Data Retention

Personal information is retained only for as long as necessary for the purposes described in this policy, or to comply with applicable legal and accounting obligations.

Order and transaction records are typically retained for up to seven (7) years to comply with tax and corporate regulations. Once the retention period expires or the information is no longer required, it will be securely deleted or anonymized.

9. Your Privacy Rights

Under the GDPR and relevant data protection legislation, you have the right to:

Request access to your personal information;

Request the correction of inaccurate or incomplete data;

Request the deletion of your personal information (Right to be Forgotten), where applicable;

Object to or request the restriction of certain processing activities;

Request data portability in a commonly used electronic format;

Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes or evolving legal requirements. The revised version will be published on this page with the effective date updated accordingly.

11. Contact Information

For questions regarding this Privacy Policy or requests relating to your personal information, please contact the Data Controller:

Data Controller: MONSTERPET PTE. LTD. (trading as Petprimavest)

Registration Number: 202234686K

Registered Address:

1A Eunos Crescent, #01-2479

Singapore 401001

Warehouse Address:

1A Eunos Crescent, #01-2479

Singapore 401001

Email: clothing@petprimavest.com

Telephone: +65 62501368